COVID-19 | IMPORTANT ANNOUNCEMENT
Faced with the uncertainty about the situation of COVID-19 (coronavirus), the Association des Stations de Ski du Québec confirms that there will be no re-opening of ski resort activities this year, including the activities of Pente à Neige.
Certainly, this exceptional situation generates many questions from our customers. Ski resort policies and procedures for cancellations have been reviewed in accordance with the Consumer Protection Act and the government ordinance.
For unused tickets or canceled classes, our customers will receive a credit or refund solution in an email communication in the coming days.
In view of this exceptional situation, we urge our customers to consider the option of a credit or a transfer to a loved one for the next year. A massive reimbursement would put the organization in a very precarious financial situation and would seriously compromise the return of Pente à Neige in 2020-21.
This call for collective solidarity, as we have seen recently in the cultural field, will save jobs and allow activities to continue for children and their families for the next winter. We thank in advance people who will choose to support us.
We want to assure you that we will answer to all requests from our customers over the next few days. We anticipate an important volume of messages in this context where we continue to operate in a reduced team, we ask the collaboration of our customers to be patient and understanding in the current context. Please limit your communications with our services.
We are sincerely sorry for the inconvenience. We thank you for your understanding and look forward to welcoming you back to the Pente à Neige next year.
Come try the first ski station in a Canadian metropolis and the biggest snow tubing slope in Montreal! At Pente à Neige you will experiment the most exciting sliding sensations of the winter.
Learn to ski, snowboarding and have fun with snow tubing at only 5min walking from Angrignon metro !
Our station offers a unique view on the Mount-Royal, St Joseph oratory and downtown Montreal, while being right next door the biggest mall in the city !